Refund policy
Return & Refund Policy
At Ostren, your satisfaction is our priority. We want you to love every piece you receive. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include original packaging.
- Proof of purchase is required.
To start a return, please contact our support team at:
Email: maxozkural0@gmail.com
Please include your order number and the reason for your return.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning items. Ostren is not responsible for packages lost during return transit.
Refunds
Once your return is received and inspected, we will notify you regarding your refund approval.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and provide the best solution.
Contact
Ostren
Email: maxozkural0@gmail.com
Phone: 914-864-0470